Health & Safety During COVID-19


Health and Safety Policy Posted March 9, 2021 Updates will be made as best practices, government guidelines, and medical professional guidance evolves.


Safety is our top priority and we have enhanced health and safety measures for you and our team. You must follow all posted instructions while visiting the park. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and/or death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. If you are exhibiting any COVID-19 symptoms, you should not enter or remain in the park.

Our goal is to work together to increase health and safety. Guests must take personal responsibility for their own health and safety when visiting by making good choices. Approved face coverings (masks) are required while visiting. We recommend guests wash hands often, use hand sanitizer, and avoid touching your face. If you or someone you have been in contact with has been sick, are displaying symptoms or has recently had a fever, please do not visit nor allow family members to do so.

This section of our Health and Safety page is to help guests understand our policies and procedures for enhancing safety in response to COVID-19.

Face Masks:

All employees and guests (10 years or older) must wear face coverings over nose and mouth indoors, on tours, or when it’s difficult to maintain 6 ft. of distancing from other they are not traveling with. Twisted Trails guests two years and older must wear face covering while our employees are fitting them into and out of safety harnesses. Guests are not required to wear them while eating eating or drinking and stationary. The CDC recommends face coverings for people two years or older. Guests with any questions or inquiries about special accommodations, please call reservations at 210-651-6101 in advance of ticket purchase or visit.

Handwashing Stations:

Handwashing stations have been installed around the park for guests and employees to utilize.

Hand Sanitizer:

Hand sanitizer is available in numerous locations throughout the park and in the cavern.

Updated Cleaning and Sanitizing Procedures:

We have updated our cleaning and sanitation protocol for frequent disinfecting of high touch surfaces, bathrooms, doors, tables, chairs, benches, counters, and handrails inside and outside the cave.

Physical Distancing:

Floor markings, signs, and staff members will assist guests with practicing physical distancing throughout the park.

Protective Barriers:

Acrylic shields have been installed at point-of-sale locations to provide more protection for employees and guests.


We recommend guests purchase tickets online in advance, and make any onsite purchases with a credit card instead of cash. Receipts will be provided by request only.

Food and Drinks:

Food will be packaged and bagged with single-use condiments and utensils. Water fountains are closed; guests are able to purchase bottled water and may also bring their own water. No refills will be allowed for fountain drinks.

Employee Requirements:

Employees will undergo temperature and symptom checks before their shift begins. Voluntary COVID-19 testing has been implemented. Employees will be provided personal protection equipment (PPE) and hand sanitizer. Employees will wear appropriate PPE when necessary for the assigned work duties. Employee lunch schedules will be staggered and assigned to avoid large groups in one area.

Click for our Frequently Asked Questions page.