Health & Safety During COVID-19
Health and Safety Policy Posted May 17, 2021 Updates will be made as best practices, government guidelines, and medical professional guidance evolves.
BY VISITING OUR PARK YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19.
Safety is our top priority and we have enhanced health and safety measures for you and our team. You must follow all posted instructions while visiting the park. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and/or death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. If you are exhibiting any COVID-19 symptoms, you should not enter or remain in the park.
Our goal is to work together to increase health and safety. Guests must take personal responsibility for their own health and safety when visiting by making good choices. We recommend guests wash hands often, use hand sanitizer, and avoid touching your face. If you or someone you have been in contact with has been sick, are displaying symptoms or has recently had a fever, please do not visit nor allow family members to do so.
This section of our Health and Safety page is to help guests understand our policies and procedures for enhancing safety in response to COVID-19.
All guests and team members NOT fully vaccinated should wear face coverings over their nose and mouth per CDC guidelines. Guests with any questions or inquiries about special accommodations, please call reservations at 210-651-6101 in advance of ticket purchase or visit.
Handwashing stations have been installed around the park for guests and employees to utilize.
Hand sanitizer is available in numerous locations throughout the park and in the cavern.
Updated Cleaning and Sanitizing Procedures:
We have updated our cleaning and sanitation protocol for frequent disinfecting of high touch surfaces, bathrooms, doors, tables, chairs, benches, counters, and handrails inside and outside the cave.
Recommended per CDC guidelines.
Acrylic shields have been installed at point-of-sale locations to provide more protection for employees and guests.
We recommend guests purchase tickets online in advance, and make any onsite purchases with a credit card instead of cash. Receipts will be provided by request only.
Food and Drinks:
Food will be packaged and bagged with single-use condiments and utensils. Water fountains are closed; guests are able to purchase bottled water and may also bring their own water. No refills will be allowed for fountain drinks.
Employees perform voluntary health screenings and encouraged to stay home if they are sick. Voluntary COVID-19 testing is available. Employees will be provided personal protection equipment (PPE) and hand sanitizer. Employees will wear appropriate PPE when necessary for the assigned work duties.